Legal

Refund & Cancellation Policy

MoveDev sells bespoke design and development services, not off-the-shelf products. This policy sets out when you can cancel, what happens to a deposit, what is refundable, and how long a refund takes.

Last updated: 1 January 2026 · MoveDev · movedev.site

1. What you are buying

Our services are bespoke: designs, copy and code produced to your brief and to your brand. Once work has started, the time spent cannot be recovered or resold to another client. That is why the terms below distinguish between cancelling before work begins and cancelling once it is under way.

Nothing is shipped physically. Delivery of digital deliverables is described in the Delivery Policy.

2. Right of withdrawal — consumers

If you are a consumer (acting outside any commercial, industrial, craft, agricultural or professional activity) and you contract with us at a distance, you have 14 calendar days from the conclusion of the contract to withdraw without giving a reason and without penalty, under Article L221-18 of the French Consumer Code.

To withdraw, tell us in writing before the 14 days expire — an email to contact@movedev.site stating your name, the project and that you are withdrawing is enough. We confirm receipt and refund within 14 days of being informed.

Where the work starts during the withdrawal period

If you expressly ask us to begin work before the 14 days have elapsed, you keep the right to withdraw but you owe us an amount proportionate to the services already provided at the point you withdraw, in accordance with Article L221-25. We state the hourly or stage-based basis for that calculation in your proposal.

If the service is fully performed within the 14-day period at your express prior request, and you have acknowledged that you will lose the right of withdrawal once it is fully performed, the right of withdrawal no longer applies. For digital content supplied outside a physical medium, the same applies where you have given prior express consent and acknowledged the loss of the right (Articles L221-28 and L221-13).

Because our work frequently begins within days of acceptance, we ask consumers to confirm this consent in writing when accepting the proposal. If you would rather keep the full 14 days, tell us and we will schedule the start after the period ends.

3. Business clients

The statutory right of withdrawal above applies to consumers. It does not apply where you contract as a business, agency or other professional for purposes within your activity, unless you employ five or fewer people and the contract falls outside your main field of activity, in which case Article L221-3 of the Consumer Code may extend certain consumer protections to you.

Business clients may cancel under section 4.

4. Cancellation by you

You may cancel at any time by written notice. What is due depends on when you cancel:

• Before work starts — cancel in writing before the kick-off or discovery call and we refund the deposit in full, less any third-party costs already committed on your behalf.
• During copy, design or build — the deposit is retained and we invoice for work performed up to the cancellation date, including work in progress. Where the amount already paid exceeds the value of the work performed, we refund the difference. Where it is less, we invoice the balance.
• After delivery for review — the full fee remains payable. Delivery of the deliverables for acceptance completes our side of the engagement; a change of mind, a cancelled campaign or an internal reorganisation on your side is not a ground for refund.
• Where you stop responding — if we receive no feedback, materials or access for 30 consecutive days despite two written reminders, we may close the project, invoice for work performed, and treat the engagement as cancelled by you. Reopening it later is quoted as new work.

On cancellation you receive the work completed and paid for. Rights in deliverables transfer only on full payment, as set out in the Terms of Service.

5. Cancellation by MoveDev

We may cancel an engagement where you materially breach the contract and do not remedy it within 14 days of notice, where an invoice remains unpaid, where required materials or access are not provided, where the work would require us to act unlawfully or infringe a third party's rights, or where the working relationship has become abusive.

If we cancel for a reason that is not attributable to you, we refund all sums paid for work not yet performed, and you keep whatever has been delivered and paid for.

6. What is not refundable

• Third-party costs already incurred or committed on your behalf — hosting, domains, stock imagery, fonts, plugin or platform licences, advertising spend.
• Time spent on discovery, strategy, copywriting, design or development that has been carried out, whether or not you go on to use the output.
• Work delivered and accepted, or deemed accepted under the Delivery Policy.
• Commercial results. We do not guarantee conversion rates, lead volume, ranking or revenue, and underperformance against a commercial expectation is not a defect. See section 11 of the Terms of Service.
• Changes you request outside the agreed scope and then decide not to use, once the quoted work has been carried out.
• Issues caused by changes you or a third party make to the page, the platform, plugins or integrated services after handover.

7. If the work is defective

Where a deliverable does not materially conform to the approved scope, our first remedy is to fix it, at no charge, within a reasonable time. Defects in what we built are corrected free of charge for 14 days after launch or handover.

If, after a fair opportunity, we cannot bring the deliverable into conformity, you are entitled to an appropriate reduction of the price or, where the defect is substantial and deprives you of the benefit of the engagement, to cancel and receive a refund of the sums paid for the non-conforming part. This does not affect the mandatory legal guarantees available to consumers under French law.

8. How to request a refund

Email contact@movedev.site with the project reference, the invoice number, the date, and what you are asking for and why. Screenshots, links or error messages help where the request concerns a defect.

We acknowledge within two business days and give a decision, with reasons, within ten business days. If we need more information we will say exactly what.

9. How approved refunds are paid

Refunds are made to the original payment method and in the original currency, within 14 days of the refund being agreed — and, for consumer withdrawals, within 14 days of our being informed of the withdrawal. We do not charge a processing fee. How quickly the money appears depends on your bank or payment provider, typically 3–10 business days after we release it.

Bank charges, currency conversion differences and payment-provider fees applied by your own bank are outside our control and are not reimbursed.

10. Chargebacks

If you believe a charge is wrong, contact us first — most disputes are a misunderstanding about scope and are resolved in a day. Raising a chargeback without contacting us adds weeks for both sides, and we will respond to the payment provider with the signed proposal, the delivery record and the correspondence.

Where a chargeback is raised on an engagement that was delivered as agreed, we may suspend the work, withdraw access to deliverables not yet paid for, and recover the amount together with any fees charged to us.